RETURNS
Item(s) purchased from Gabriel Chaussures may be returned within 10 days of your receipt of your package for a full refund of the purchase price. A refund will be issued in the original form of payment. There is no restocking fee. MERCHANDISE MUST HAVE THE ORIGINAL TAGS, MUST NOT HAVE BEEN WORN, ALTERED, WASHED, AND MUST BE IN ITS ORIGINAL CONDITION. We are not responsible for any damage to items that have been worn, altered or washed. All parts and accessories must be included.
YOU'VE RECEIVED THE WRONG ITEM?
If an item(s) were shipped incorrectly (i.e. wrong item, color, or size), Gabriel Chaussures will gladly issue a full refund for the purchase price including the shipping cost, if applicable. Once we receive the item(s) back, the refund, or replacement will be issued promptly. Gabriel Chaussures is not liable for any ordering errors made by the customer. Errors will be validated against the original invoice, and the entire process may take 2-4 weeks.
DEFECTIVE ITEMS
Any defective item(s) will be considered on a case-by-case basis. If purchased from gabrielchaussures.ca, returns of defective item(s) may qualify for a full refund if received within the 10 day time period pursuant to Gabriel Chaussures return policy. If defective item(s) purchased from gabrielchaussures.ca are received after the 10 day return period, returns will only qualify for partial credit or repair at our sole discretion.
Final sale items are not eligible for return.
Gift cards are not eligible for returns, exchanges or cash value.
RETURN IN-STORE OR VIA THE MAIL:
You may ship them back to our warehouse. We only accept returns by courier, such as Canada Post and United States Postal Service (USPS); any other means will be refused. Also, note that for in-store returns normal return procedure must be followed before arriving at the store.
BY MAIL:
GABRIEL CHAUSSURES
3621 Ontario Est
Montreal, Quebec H1W 1R8
Canada
INTERNATIONAL RETURNS:
For all international orders, be aware that you are responsible for customs charges, taxes and all other fees associated with the return. We urge you to contact your chosen shipping courier to minimize these fees. We suggest you ship your return package pre-paid and insured with a regular service. To save time and potentially money we suggest writing “Return of Canadian goods” on the box. If we receive a return package with customs charges, taxes or other fees, we will deduct these from the reimbursement.
EVERYTHING THAT IS DISCOUNTED IS FINAL SALE.
